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Powerful Phrases for Dealing with Difficult People

Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

by Renee Evenson
Rose Itzcovitz

Audiobook

2 of 3 copies available

It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.

There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.

Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:

  • 325 phrases that lead to constructive conflict-resolution conversations
  • 20 challenging coworker behaviors, with specific phrases and actions for dealing with each
  • 10 difficult boss personality types, with guidelines for working through problems with each
  • Tips for recovering from blunders you may have caused yourself
  • A five-step process for turning bad situations into positive ones
  • Nonverbal communication skills to back up your words
  • "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
  • "Why This Works" and "Something to Think About" sections that clarify tactics Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.

  • Expand title description text
    Publisher: Gildan Media Corp
    Edition: Unabridged

    OverDrive Listen audiobook

    • ISBN: 9781469057088
    • File size: 196503 KB
    • Release date: November 8, 2013
    • Duration: 06:49:14

    MP3 audiobook

    • ISBN: 9781469057088
    • File size: 196503 KB
    • Release date: November 8, 2013
    • Duration: 06:49:14
    • Number of parts: 8

    2 of 3 copies available

    Formats

    OverDrive Listen audiobook
    MP3 audiobook

    subjects

    Business Nonfiction

    Languages

    English

    It's not the work that's so hard-it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks.

    There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace-and put your career on an unstoppable upward trajectory.

    Powerful Phrases for Dealing with Difficult People is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, this audiobook helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including:

  • 325 phrases that lead to constructive conflict-resolution conversations
  • 20 challenging coworker behaviors, with specific phrases and actions for dealing with each
  • 10 difficult boss personality types, with guidelines for working through problems with each
  • Tips for recovering from blunders you may have caused yourself
  • A five-step process for turning bad situations into positive ones
  • Nonverbal communication skills to back up your words
  • "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships
  • "Why This Works" and "Something to Think About" sections that clarify tactics Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife.

  • Expand title description text
    • Details

      Publisher:
      Gildan Media Corp
      Edition:
      Unabridged

      OverDrive Listen audiobook
      ISBN: 9781469057088
      File size: 196503 KB
      Release date: November 8, 2013
      Duration: 06:49:14

      MP3 audiobook
      ISBN: 9781469057088
      File size: 196503 KB
      Release date: November 8, 2013
      Duration: 06:49:14
      Number of parts: 8

    • Creators
    • Formats
      OverDrive Listen audiobook
      MP3 audiobook
    • Languages
      English